Zendesk AI Alternative Introduction
Zendesk is a renowned platform for customer support, loved by many for its comprehensive features. However, the cost of integrating AI into Zendesk's framework can be prohibitively expensive for some businesses. This is where My AskAI steps in, offering a more affordable alternative to Zendesk's AI features without compromising on quality.
My AskAI vs. Zendesk AI: Cost Comparison
Affordability of My AskAI
- Zendesk AI can cost approximately $1 to $1.50 per AI-resolved conversation, with an AI resolution rate of 30-50%.
- For businesses handling around 2,000 support tickets monthly, this could mean an additional expense of $1,200 monthly, on top of the $50-100 per support agent.
- My AskAI, in contrast, is significantly cheaper, costing only $0.10 per AI conversation. For the same volume of 2,000 support tickets, the cost with My AskAI would be just $198 per month.
Key Features of My AskAI
- Seamless Integration: My AskAI can be easily added to your existing Zendesk live chat widget without the need to replace it or train your team on a new tool.
- Quick Setup: The entire setup process, including training your new AI support agent with your help docs, can be completed in a few hours.
- High Deflection Rate: With My AskAI, you can start deflecting up to 75% of customer support requests using AI, significantly reducing the workload on your human support team.
Human and AI Collaboration
Understanding that AI cannot handle every customer support scenario, My AskAI emphasizes the importance of human intervention. It ensures a smooth handover to human support agents for situations that require a more delicate, personal touch. This blend of AI and human support aims to provide the best customer service experience.
Getting Started with My AskAI
Adding AI customer support to your Zendesk account is straightforward and can be done in about 30 minutes. You simply need to create your account, train your AI chatbot with your help documentation, and install it into your Zendesk workspace. This quick and easy process allows you to enhance your customer support capabilities without a significant investment in time or resources.
My AskAI represents a cost-effective, efficient solution for integrating AI into your customer support strategy. Its affordability, coupled with its seamless integration and the ability to work in tandem with human agents, makes it an attractive alternative for businesses looking to leverage the power of AI in their customer support operations without the hefty price tag associated with Zendesk's AI features.
