UserCall Introduction
UserCall is revolutionizing the way businesses conduct user interviews through its advanced AI voice user interview agents. This innovative platform offers a seamless solution for conducting extensive user interviews without the need for expert user research methods or skills. With UserCall, you can engage in 1:1 voice calls with countless users at scale, obtaining 10x deeper insights than traditional surveys.
Key Features of UserCall
- AI-Powered Interviewers: UserCall's AI interviewers are meticulously trained using expert user and UX research and human-centered design methods. This ensures relevant follow-up questions are asked, uncovering deep customer needs while minimizing bias.
- Efficient and Insightful: Conduct hundreds of user interviews at scale, providing qualitative insights far beyond what surveys can offer.
- Customizable Interviews: Tailor your interviews by adding specific learning goals and questions, ensuring you gain actionable insights to improve your product and business.
- Time-Saving Summaries: Receive conversation highlights and summaries with key actionable insights, streamlining the process of extracting valuable information from your interviews.
- Branded Interview Links: Share custom branded links or embeddable widgets for your AI interviewer, making it easy for users to engage at their convenience.
Use Cases
UserCall is versatile and can be applied in various contexts to improve customer understanding and product development:
- Continuous Feedback & Discovery: Identify specific pain points and opportunities for new products and features.
- Market & Customer Research: Gain a deeper understanding of your target customers' needs, behaviors, and attitudes.
- Interview Participant Screening: Screen for high-quality interview participants automatically.
- UX & Usability Testing: Discover key user experience issues affecting customer retention and satisfaction.
- Customer and Employee Satisfaction: Understand the reasons behind satisfaction scores to make informed improvements.
How UserCall Saves Time & Effort
Comparing the traditional method of conducting user interviews with UserCall's innovative approach highlights significant time savings:
- Traditional Method: Involves extensive setup, scheduling, managing, and summarizing results, often taking over 50 hours.
- Using UserCall: Streamlines the process, significantly reducing the time and effort required to gain deep user insights.
Simple & Flexible Pricing
UserCall offers three distinct plans to cater to different needs and scales:
- Lite Plan: $69/month or $699 yearly, featuring up to 12 call recordings per month, customizable interview questions, and full call transcripts among other benefits.
- Core Plan: $159/month or $1599 yearly, offering up to 25 call recordings per month, custom domain links, and phone call options in addition to everything in the Lite plan.
- Enterprise Plan: Customized solutions for larger needs, including custom seats, call minutes, and integrations.
FAQs
- How do UserCall's AI interview agents work?: They operate by implementing user research methods and human-centered design principles, asking relevant follow-up questions to foster a deeper understanding of users.
- How does UserCall minimize bias in interviews?: By applying training that avoids leading or suggestive prompts, ensuring neutrality and objectivity in follow-up enquiries.
- Can the agent speak in other languages or personalities?: Yes, UserCall can customize the AI agent to speak in specific languages or accents and offer a variety of voices and personalities.
UserCall is an invaluable tool for businesses looking to enhance their user research efforts efficiently and effectively. By leveraging AI-powered interview agents, companies can gain deeper insights into their customers' needs and preferences, driving product and business improvement.
