JobCall Introduction
JobCall is a cutting-edge property maintenance solution designed to simplify the process of receiving, prioritizing, and resolving resident requests over the phone. With a focus on emergency maintenance, JobCall has gained the trust of over 10,000 units and continues to grow. The platform uses intelligent routing to automatically prioritize requests based on the escalation channels set up for each property.
JobCall Features
Intelligent Routing
One of the standout features of JobCall is its intelligent routing system. This system ensures that each request is automatically prioritized based on the predefined escalation channels, allowing for a more efficient and effective response.
Timely Response
JobCall distributes prioritized work requests to the designated available staff via phone calls and text messages, ensuring a timely response to each request. This feature helps maintain a high level of service for residents and minimizes any potential disruptions.
Detailed Request Tracking
With JobCall, property managers can easily view details, assign staff, and prioritize resolution for each resident emergency request captured by the system. This level of visibility and control helps streamline the maintenance process and improve overall efficiency.
Instant Notifications
JobCall provides instant notifications to property managers and staff, ensuring that no calls are missed. This feature is particularly appreciated by users, as it translates to excellent service for residents.
User Testimonials
Yadaris Lopez
Property Manager at Spectra at Tamarac in Miami, FL: "We are very happy with JobCall! We especially love instant notifications, since they ensure we don’t miss any calls, which in turn translates to excellent service for our residents."
Victoria Andrade
Property Manager at Mueller City View in Austin, TX: "JobCall is awesome! Text messages speed up the process for our maintenance teammates to understand what they need to address. The support team is quick, reliable, and very attentive."
Shelby Bower
Regional Manager for Spectra Parks, SeventyTwo27, and Mueller City View in Austin, TX: "JobCall makes it easy for my maintenance teams to address emergencies fast, and gives my office staff detailed notifications, ensuring that missed calls/emergencies don’t fall through the cracks."
Sarah Harley
Property Manager at The Riley in Tallahassee, FL: "Simplifies and streamlines the approach our on-call team takes towards emergency maintenance. Collecting only pertinent information ensures proper escalation and resolution. The onboarding process was seamless, and our overtime hours decreased immediately."
Sergio Navarette
Maintenance Supervisor at Podular Properties in Austin, TX: "Easy to navigate, select properties, and call back residents with a masked phone number. We’ve put the product to test, and my maintenance team confirms that it’s way better than our previous tool. As a maintenance supervisor, it’s simple for me to monitor missed calls or follow up with residents on open tasks."
Kaitlyn Phillips
Property Manager at Greenway in Sarasota, FL: "Wonderful customer service… My residents are in great hands while the office is closed. The AI bot works great for residents, and the app is perfect for our maintenance staff. Highly recommend JobCall to all multi-family properties! Thank you to the team for always staying on top of everything!"
JobCall Benefits
Enhanced Efficiency
JobCall's intelligent routing and timely response features significantly enhance the efficiency of property maintenance teams, allowing them to focus on resolving issues rather than dealing with administrative tasks.
Improved Resident Satisfaction
The instant notifications and easy request tracking provided by JobCall contribute to a higher level of resident satisfaction, as maintenance issues are addressed promptly and efficiently.
Streamlined Maintenance Process
By simplifying the process of receiving and prioritizing maintenance requests, JobCall helps streamline the overall maintenance process, leading to reduced overtime hours and increased productivity.
JobCall FAQs
How does JobCall prioritize maintenance requests?
JobCall uses intelligent routing to automatically prioritize requests based on the escalation channels set up for each property. This ensures that the most critical issues are addressed first.
Can JobCall be used for non-emergency maintenance requests?
While JobCall is primarily designed for emergency maintenance requests, it can also be used for non-emergency requests, providing a comprehensive solution for property maintenance.
What is the onboarding process like for new users?
The onboarding process for JobCall is seamless and straightforward, with the platform's intuitive design making it easy for new users to navigate and set up their accounts.
How does JobCall ensure the security of resident information?
JobCall takes the security of resident information seriously, employing robust encryption and data protection measures to safeguard sensitive data.
Is there a mobile app available for JobCall?
Yes, JobCall offers a mobile app that is perfect for maintenance staff, allowing them to manage and respond to requests on the go.
What kind of support does JobCall offer?
JobCall provides excellent customer support, with a dedicated team available to assist users with any questions or issues they may encounter. Users have praised the support team for their quick, reliable, and attentive service.
JobCall Use Cases
Multi-Family Properties
JobCall is an ideal solution for multi-family properties, as it simplifies the process of managing maintenance requests from multiple residents and ensures timely responses to emergency issues.
Property Management Companies
Property management companies can benefit from JobCall's centralized platform, which allows for easy management of maintenance requests across multiple properties and teams.
Commercial Properties
JobCall can also be used by commercial property owners and managers to streamline the maintenance process and improve overall efficiency.
JobCall in the Future
As JobCall continues to evolve and grow, users can expect to see even more advanced features and enhancements that will further streamline the property maintenance process. With a focus on innovation and customer satisfaction, JobCall is well-positioned to become the go-to solution for property maintenance needs.
JobCall Introduction
JobCall is a cutting-edge property maintenance solution designed to simplify the process of receiving, prioritizing, and resolving resident requests over the phone. With a focus on emergency maintenance, JobCall has gained the trust of over 10,000 units and continues to grow. The platform uses intelligent routing to automatically prioritize requests based on the escalation channels set up for each property.
JobCall Features
Intelligent Routing
One of the standout features of JobCall is its intelligent routing system. This system ensures that each request is automatically prioritized based on the predefined escalation channels, allowing for a more efficient and effective response.
Timely Response
JobCall distributes prioritized work requests to the designated available staff via phone calls and text messages, ensuring a timely response to each request. This feature helps maintain a high level of service for residents and minimizes any potential disruptions.
Detailed Request Tracking
With JobCall, property managers can easily view details, assign staff, and prioritize resolution for each resident emergency request captured by the system. This level of visibility and control helps streamline the maintenance process and improve overall efficiency.
Instant Notifications
JobCall provides instant notifications to property managers and staff, ensuring that no calls are missed. This feature is particularly appreciated by users, as it translates to excellent service for residents.
User Testimonials
Yadaris Lopez
Property Manager at Spectra at Tamarac in Miami, FL: "We are very happy with JobCall! We especially love instant notifications, since they ensure we don’t miss any calls, which in turn translates to excellent service for our residents."
Victoria Andrade
Property Manager at Mueller City View in Austin, TX: "JobCall is awesome! Text messages speed up the process for our maintenance teammates to understand what they need to address. The support team is quick, reliable, and very attentive."
Shelby Bower
Regional Manager for Spectra Parks, SeventyTwo27, and Mueller City View in Austin, TX: "JobCall makes it easy for my maintenance teams to address emergencies fast, and gives my office staff detailed notifications, ensuring that missed calls/emergencies don’t fall through the cracks."
Sarah Harley
Property Manager at The Riley in Tallahassee, FL: "Simplifies and streamlines the approach our on-call team takes towards emergency maintenance. Collecting only pertinent information ensures proper escalation and resolution. The onboarding process was seamless, and our overtime hours decreased immediately."
Sergio Navarette
Maintenance Supervisor at Podular Properties in Austin, TX: "Easy to navigate, select properties, and call back residents with a masked phone number. We’ve put the product to test, and my maintenance team confirms that it’s way better than our previous tool. As a maintenance supervisor, it’s simple for me to monitor missed calls or follow up with residents on open tasks."
Kaitlyn Phillips
Property Manager at Greenway in Sarasota, FL: "Wonderful customer service… My residents are in great hands while the office is closed. The AI bot works great for residents, and the app is perfect for our maintenance staff. Highly recommend JobCall to all multi-family properties! Thank you to the team for always staying on top of everything!"
JobCall Benefits
Enhanced Efficiency
JobCall's intelligent routing and timely response features significantly enhance the efficiency of property maintenance teams, allowing them to focus on resolving issues rather than dealing with administrative tasks.
Improved Resident Satisfaction
The instant notifications and easy request tracking provided by JobCall contribute to a higher level of resident satisfaction, as maintenance issues are addressed promptly and efficiently.
Streamlined Maintenance Process
By simplifying the process of receiving and prioritizing maintenance requests, JobCall helps streamline the overall maintenance process, leading to reduced overtime hours and increased productivity.
JobCall FAQs
How does JobCall prioritize maintenance requests?
JobCall uses intelligent routing to automatically prioritize requests based on the escalation channels set up for each property. This ensures that the most critical issues are addressed first.
Can JobCall be used for non-emergency maintenance requests?
While JobCall is primarily designed for emergency maintenance requests, it can also be used for non-emergency requests, providing a comprehensive solution for property maintenance.
What is the onboarding process like for new users?
The onboarding process for JobCall is seamless and straightforward, with the platform's intuitive design making it easy for new users to navigate and set up their accounts.
How does JobCall ensure the security of resident information?
JobCall takes the security of resident information seriously, employing robust encryption and data protection measures to safeguard sensitive data.
Is there a mobile app available for JobCall?
Yes, JobCall offers a mobile app that is perfect for maintenance staff, allowing them to manage and respond to requests on the go.
What kind of support does JobCall offer?
JobCall provides excellent customer support, with a dedicated team available to assist users with any questions or issues they may encounter. Users have praised the support team for their quick, reliable, and attentive service.
JobCall Use Cases
Multi-Family Properties
JobCall is an ideal solution for multi-family properties, as it simplifies the process of managing maintenance requests from multiple residents and ensures timely responses to emergency issues.
Property Management Companies
Property management companies can benefit from JobCall's centralized platform, which allows for easy management of maintenance requests across multiple properties and teams.
Commercial Properties
JobCall can also be used by commercial property owners and managers to streamline the maintenance process and improve overall efficiency.
JobCall in the Future
As JobCall continues to evolve and grow, users can expect to see even more advanced features and enhancements that will further streamline the property maintenance process. With a focus on innovation and customer satisfaction, JobCall is well-positioned to become the go-to solution for property maintenance needs.
