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Deliver a great multi-channel experience by enabling your customers to reach you via their favorite conversational channels.
Key Features of Digital Connect
Discover the essential features that make Digital Connect your go-to solution for customer engagement.
Multi-Channel Support
Engage with customers through their preferred channels like WhatsApp and Facebook Messenger.
Automated Chatbot Support
Utilize chatbots to qualify leads and answer common queries, seamlessly transferring to human agents when needed.
Campaign Management
Easily create and manage promotional campaigns directly from the dashboard, utilizing pre-approved WhatsApp templates.
Real-Time Analytics
Monitor response times, campaign performance, and customer satisfaction in real-time to enhance service quality.
Shopify Integration
Integrate with Shopify for streamlined customer support, accessing order history and managing transactions effortlessly.
Conversation Management Tools
Organize conversations with tags, quick replies, and full conversation history for efficient support management.
Frequently Asked Questions about Digital Connect
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