BEN Introduction
BEN is an AI-powered knowledge capture and insights tool specifically designed for Customer Success Management (CSM) teams. It harnesses the power of AI to transcribe customer calls, allowing CSM teams to focus on the conversation at hand. With state-of-the-art voice transcription technologies, BEN provides accurate transcriptions of customer check-in calls, soon to be followed by advanced call intelligence and analytics.
BEN Features
AI-powered Knowledge Capture
BEN utilizes cutting-edge AI to capture and transcribe customer calls, enabling teams to concentrate on the discussion without the distraction of note-taking.
Customized Meeting Summaries
One of the standout features of BEN is its ability to customize meeting summaries. These summaries can be tailored to include business-specific terminology, acronyms, KPIs, and customer names, saving over 15 minutes per meeting in note processing.
thoughts Drop from Anywhere
The tool allows users to add thoughts or additional context directly from Slack, ensuring a seamless workflow and providing a way to enhance meeting records for teammates or personal reference.
Align Internal Teams with Customer Speed
BEN facilitates the alignment of internal teams with customer-facing meetings, ensuring that the right people are looped in for implementation, bug fixing, renewal, or upsell discussions.
Integration with Favorite Customer Success Tools
BEN is designed to be embedded in popular customer success tools, making it a convenient addition to existing workflows.
Security & Compliance
With a focus on security, BEN ensures that the customer intelligence created is stored within your existing tools. The data processing is GDPR compliant, and the AI used is private, meaning it does not learn from your data and is customized only at the implementation stage.
BEN Pricing
Free Trial
BEN offers a 7-day free trial, which includes up to 10 hours of transcription per user, meeting summaries, support for Google Meet, and integration with Notion for transcripts and summaries. It also features automated meeting notes and supports up to 10 calls per user.
Professional Plan
The Professional plan is suited for CSM & AM teams of 10-20 people. It includes 15 hours of transcription per user per month, meeting summaries using state-of-the-art language models, support for Google Meet, Zoom, Microsoft Teams, and Slack huddles. Transcripts and summaries can be integrated with Notion, Gainsight, or Planhat.
Enterprise Plan
The Enterprise plan offers unlimited transcription and customized meeting summaries tailored to the company, teams, and customers. It includes dedicated language model deployment and custom data policies.
BEN FAQs
How does BEN ensure the privacy of customer data?
BEN prioritizes the security of customer data by storing the intelligence created within the user's own tools and ensuring that data processing is GDPR compliant. The AI used in BEN is private and does not use customer data for training purposes.
Can BEN integrate with our existing customer success tools?
Yes, BEN is designed to be embedded in your favorite customer success tools, allowing for a seamless integration with your current workflows.
Is there a limit to the number of users or calls during the free trial?
The free trial includes up to 10 hours of transcription per user and supports up to 10 calls per user.
What are the main differences between the Professional and Enterprise plans?
The Professional plan is tailored for smaller teams and includes a set number of transcription hours per user, while the Enterprise plan offers unlimited transcription and additional customization options, including dedicated language model deployment and custom data policies.
BEN Use Cases
Enhancing Customer Interactions
BEN can be used to enhance the quality of customer interactions by providing CSM teams with detailed summaries and insights from customer calls, enabling more personalized and effective communication.
Streamlining Internal Collaboration
By aligning internal teams with customer meetings, BEN helps streamline collaboration and ensures that all relevant team members are well-informed and prepared to assist with customer needs.
Improving Customer Insights
With advanced transcription and analytics features, BEN helps CSM teams gain deeper insights into customer feedback, preferences, and pain points, leading to better customer outcomes and retention.
